Customer Experience
72% of people that have a positive customer experience will share their story with six or more people.
Let your customers live your story
As soon as clients first interact with you in any capacity (even if it is just on your website) you have the opportunity to make them a lifelong supporter of your brand by making every experience memorable.
Some of the things we love
- Using gifts to add a special touch. Giving client or customer appreciation gifts doesn't have to be expensive or hard, but it can make a huge difference in their experience. Little things like writing a thank you note, adding in a free sticker, or even throwing in some branded merchandise is a great way to show your customers how much you appreciate them.
- Accessibility of interactions. Whether you have a physical location or are fully online, the ease of which clients and customers can access your products or services can make or break the interaction.
- Incorporating experiences to stand out. Whether it's offering a behind-the-scenes tour, a create-your-own night, or a class based on your area of expertise, these experiences have the potential to not only bring customers back, but also to bring their friends with them.
- Bringing hospitality into your space. A complimentary cup of coffee or a comfortable chair can make all of the difference when we are out and about. Make sure your space is welcoming to everyone who is in it, regardless of what purpose it serves.
- Customer service (with a smile on everyone's face). Customer service is not always easy, but the way that it is handled could just turn someone with a negative experience into a lifelong customer.
Are you stuck on your customer experience? Let's talk. This can be such a fun way to market your business, and it doesn't have to break the bank.